Troubleshooting Payment Problems
Encountering an issue while trying to purchase a review package? This guide provides common troubleshooting steps for payment errors and declines.
Common Reasons for Payment Declines
Incorrect Card Details
Typos in card number, expiry date, or CVV/CVC code.
Insufficient Funds
Not enough balance in the account or credit limit exceeded.
Expired Card
The payment card used has passed its expiration date.
Bank Declination
Your bank may have declined the transaction for various reasons (e.g., suspected fraud, international transaction block, daily limit reached).
Incorrect Billing Address/Zip Code
The billing address or zip code entered does not match what your bank has on file.
Stripe/Payment Gateway Issues
Temporary issues with the payment processor.
Apple IAP / Google Play Billing Issues
Problems with the payment method linked to your App Store or Google Play account.
Troubleshooting Steps
General Troubleshooting
Verify Payment Information
Carefully re-enter your card number, expiry date, CVV, and billing address/zip code.
Check Funds/Limit
Ensure your card has sufficient funds or available credit.
Try a Different Card
If you have another payment card, try using that one.
Contact Your Bank
If your card is repeatedly declined, contact your bank or card issuer. They can often provide specific reasons for the decline and may be able to authorize the transaction. Inform them you are trying to make a purchase from "Review My Hinge" or "Paramint LLC" via Stripe.
For In-App Purchases (iOS/Android)
Ensure your Apple ID or Google Play account has a valid and up-to-date payment method configured.
Check for any outstanding balances or payment issues within your App Store or Google Play account settings.
Restart your device and try the purchase again within the Review My Hinge app.
Additional Troubleshooting
Check for Service Outages
Occasionally, payment processors like Stripe or app stores might experience temporary outages. You can check their status pages if available.
Wait and Retry
If you suspect a temporary issue, wait a few minutes (or an hour) and try the payment again.
Understanding Error Messages
Pay attention to any specific error messages displayed during the checkout process. These can often provide clues about the issue.
Common messages include 'Payment Declined,' 'Invalid Card Number,' 'Do Not Honor' (a generic bank decline).
Recurring Payments/Subscriptions (If Applicable in the Future)
If you have a subscription, ensure your default payment method is current to avoid service interruptions.
When to Contact Support
If you have tried the steps above and are still unable to complete your payment, please contact [email protected].
Provide details such as:
- The package you are trying to purchase
- The payment method you are using (e.g., Visa, Apple Pay)
- Any error messages you are seeing (screenshots are helpful)
- The approximate date and time of the failed attempts
Still Having Payment Issues?
If you've tried all the troubleshooting steps and still can't complete your purchase, our support team is here to help.