Troubleshooting Login and OTP Issues
Having trouble signing in or receiving your verification code? This guide provides common solutions for login and OTP-related problems.
Common Login Issues
Incorrect Email/Phone or Password
Double-check that you've entered your email address or phone number correctly.
If using a password, ensure it's typed accurately (passwords are case-sensitive).
If you've forgotten your password, use the 'Forgot Password?' link on the sign-in screen to reset it.
Account Not Found
If the system says your account doesn't exist, ensure you're using the email or phone number you originally signed up with.
Try alternative sign-in methods if you used Google or Apple Sign-In previously.
OTP (One-Time Password) Not Received
For Email OTPs
Check Spam/Junk Folder
Verification emails can sometimes be filtered into your spam or junk mail folders. Look for an email from notifications@reviewmyhinge.com (or similar) address.
Add to Safe Senders
Add our notification email address to your email client's safe sender list or contacts to prevent future filtering.
Wait a Few Minutes
Email delivery can sometimes be delayed. Please wait up to 5 minutes.
Check Email Address
Ensure the email address displayed on the OTP screen is correct. If not, go back and re-enter it.
Request Resend
If the code still hasn't arrived, use the 'Resend Code' option.
For Phone (SMS) OTPs
Check Phone Number
Verify that the phone number displayed on the OTP screen is correct.
Signal Strength
Ensure you have adequate cellular network coverage or a stable Wi-Fi connection if using Wi-Fi calling.
Airplane Mode
Make sure your phone is not in Airplane Mode.
Blocked Numbers
Check if you have inadvertently blocked messages from unknown numbers or shortcodes.
Wait a Few Minutes
SMS delivery can sometimes experience delays.
Request Resend
If the code hasn't arrived, use the 'Resend Code' option.
Invalid or Expired OTP Code
OTP codes are time-sensitive and typically expire within 5-10 minutes.
Ensure you are entering the most recent code you received. If you requested multiple codes, only the latest one will be valid.
Type the code carefully, ensuring all digits are correct.
If the code has expired or is consistently invalid, use the 'Resend Code' option to get a new one.
Too Many Resend Attempts
For security, there's a limit to how many OTPs can be requested within a certain period (e.g., per hour).
If you've requested too many codes, you may need to wait (e.g., 30-60 minutes) before trying again.
Social Login Issues (Google/Apple)
Ensure you are logged into the correct Google or Apple account on your device/browser.
Check your Google/Apple account for any security alerts or issues that might be preventing login.
Try restarting the app and attempting the social login again.
If the issue persists with a specific social login, try an alternative sign-in method (like email/phone if set up) or contact our support.
Still Stuck?
If you've tried these steps and still can't log in or receive your OTP, please contact support@reviewmyhinge.com.
Provide the email/phone you're trying to use, a description of the error, and any error messages you see.
Still Can't Sign In?
If you've tried all the troubleshooting steps and still can't access your account, our support team is here to help.