Common App Issues
Fix loading, crashing, and other general app problems with these troubleshooting steps.
Quick Diagnostics
Before diving into specific solutions, check these common causes:
App Version
Ensure you have the latest version
Update from App Store/Play Store
Device Storage
Need at least 1GB free space
Delete unused apps/photos
Internet Connection
Stable connection required
Test with other apps
Device Restart
Clears temporary issues
Power off and on again
Common Issues & Solutions
App Won't Load or Crashes
Try these solutions in order:
Force close the app and reopen it
Restart your device
Clear the app cache (Android) or offload app (iOS)
Update to the latest app version
Check available storage space (need at least 1GB free)
Slow Performance or Freezing
Try these solutions in order:
Close other apps running in the background
Restart your device to free up memory
Check your internet connection speed
Clear app cache and data
Update your device's operating system
Features Not Working Properly
Try these solutions in order:
Log out and log back in
Update the app to the latest version
Check if the feature requires specific permissions
Try using the feature on a different network
Contact support if the issue persists
Content Not Loading
Try these solutions in order:
Check your internet connection
Switch between WiFi and mobile data
Refresh the page by pulling down
Clear app cache
Try again in a few minutes (server may be busy)
Device-Specific Instructions
iOS (iPhone/iPad)
Clear App Cache:
Settings > General > iPhone Storage > Review My Hinge > Offload App
Force Close App:
Double-tap home button (or swipe up) > Swipe up on Review My Hinge
Update App:
App Store > Search "Review My Hinge" > Update
Android
Clear App Cache:
Settings > Apps > Review My Hinge > Storage > Clear Cache
Force Close App:
Recent apps button > Swipe up on Review My Hinge
Update App:
Google Play Store > Search "Review My Hinge" > Update
Still Having Issues?
If you've tried all the solutions above and are still experiencing problems, please contact our support team with:
- • Your device model and operating system version
- • App version number
- • Detailed description of the issue
- • Steps you've already tried
- • Screenshots or screen recordings (if applicable)
Need immediate help?
Our technical support team is here to help resolve any persistent issues.
Contact Technical Support