Updating Your Login Credentials & Contact Info
You can manage your primary email address, phone number, and password from your account settings. These are crucial for account access and receiving important notifications.
How to Access Security Settings
Access Settings
Navigate to the 'Settings' tab in the app.
Privacy & Security
Select 'Privacy & Security' from the settings menu.
Choose Credential
Select the credential type you want to update.
Verify Changes
Complete verification via email or SMS as required.
What You Can Update
Updating Your Email Address
If you need to change the email address associated with your account, you can update it in the security settings.
A verification email will be sent to your new email address
You must click the link in that email to confirm the change
Your old email address will remain active for login until the new one is verified
Updating Your Phone Number
You can add or change your phone number for enhanced security and OTP verification.
A verification code (OTP) will be sent via SMS to the new phone number
You'll need to enter this code in the app to confirm the update
Ensure your phone can receive SMS messages from our service
Changing Your Password
If you've set a password for your account, you can change it for enhanced security.
Enter your new password and confirm it
Choose a strong, unique password that you don't use for other services
Use at least 12 characters with a mix of letters, numbers, and symbols
Passwordless Login (OTP)
Secure and Convenient
Review My Hinge primarily uses One-Time Passwords (OTPs) sent to your email or phone for secure login, reducing the need to remember a traditional password. However, you can set a password for convenience if you prefer.
Troubleshooting Common Issues
Not Receiving Verification Email
Check your spam/junk folder and ensure the email address is correct.
SMS Not Arriving
Verify your phone number is correct and try requesting a resend after waiting.
Forgot Password
Use the 'Forgot Password?' link on the sign-in screen to reset it.
Account Locked
Contact support if you're unable to access your account after multiple attempts.
Still Having Issues?
• If you don't receive a verification email/SMS, check your spam/junk folder and ensure the contact details are correct
• You can request a resend after a short waiting period
• If you've forgotten your password, use the 'Forgot Password?' link on the sign-in screen
• Contact our support team if you continue to experience issues
Security Best Practices
Use Strong Passwords: If you choose to set a password, make it at least 12 characters long with a mix of uppercase, lowercase, numbers, and symbols.
Unique Passwords: Never reuse passwords across different websites or services.
Keep Contact Info Updated: Ensure your email and phone number are current for security notifications.
Never Share OTPs: Review My Hinge support will never ask you for your OTP codes.